Policy Page

We are a homebased mail-order business only and unable to entertain drop-in shopping or pick-up at our location. Thanks!

Shipping and Lead Times:
It usually takes 2-3 business days from the receipt of your order to it's shipment out to you. Because our soaps are handmade in small batches, we do not warehouse or pre-wrap them. We want them and their packageing to be as fresh and new as possible upon their arrival.

RETURNED CHECKS:
In the event your check is returned to us for any reason, you will be charged $25.00. No further orders will be shipped until your account is cleared. Furthermore all orders placed after that will be cash or credit card only.

RETURN POLICY:
We at Two Palm Soaps will be not be able to honor reimbursement or replacement of damaged goods unless damaged through the fault of Two Palm Soaps.

If there is shipping damage, you will have to follow shipper's guidelines for reporting suspected damage to the carrier, and obtain an inspection.

Because of the type of product, we do not accept returns for any reason other than shipping damage or mistakes/problems we have caused.

Refused orders (not involving damages) are subject to all shipping charges.

We do not take products back because a customer would prefer an alternate scent to the one they had already ordered.

Privacy Policy:
Our policy is to treat what we learn about our customers as confidential. For example, we will not give or sell your personal information to any third party not affiliated with the transaction. Our credit card processing system is also fully secure, and information is encrypted on that server. Other data we collect is general; our server collects information about the types of browsers that access our site, for instance.